Track your order
Track your order
As soon as your order leaves the warehouse, you’ll receive an email with a track-and-trace link. This allows you to see where your parcel is in real time.
Haven’t received an email?
- Check your spam or promotions folder
- The tracking email is sent on the day your order is dispatched
- For delivery times, see our delivery terms
Tracking via your account
Do you have an account with Bioteïne? If so, log in to view your order history, which includes track-and-trace details for every order. Log in or create an account.
Problem with your parcel?
Haven’t received it by the expected delivery date, arrived damaged, or have questions about the delivery? Please contact our customer service team.