Alles over abonnementen + betalen
Bioteïne biedt een optioneel abonnement aan op 13 producten. Dat is alles. Geen verplichtingen, geen contract, geen verborgen kosten. Op deze pagina leggen we precies uit hoe het werkt. Zodat je weet waar je aan begint vóórdat je klikt.
How a Bioteïne subscription works
Choose a product with a subscription option
On product pages you'll see "Buy once" alongside "Subscribe & save". Select how often you'd like to receive it: every 30, 60 or 90 days.
Your first order ships straight away
No waiting around, no "try it first then subscribe" tricks. Your first delivery ships today or tomorrow. You pay today, you get it today.
7 days before each next delivery: an email from us
You'll get an email a week in advance: "Your next Bioteïne box ships on <date>." Skip, change or pause it in 1 click from that email. No surprises.
Beheer of stop alles zelf
You manage everything in your account. Skip one delivery, pause for 30/60/90 days, change the product, or cancel. All in 2 clicks. No phone calls, no forms, no "waiting for a response". Done in 30 seconds.
Cancelling. How easy is it really?
We've made cancelling just as easy as signing up. That sounds logical, but in this industry it's not a given. Some brands make cancelling deliberately annoying. We don't.
De drie manieren om te stoppen:
- From your account:log in → "Subscriptions" → "Cancel subscription". No form, no questions, no "are you sure?" pop-ups you have to click away three times.
- From the email you receive:every subscription email contains a direct "Cancel subscription" link. One click.
- Per e-mail:send "Cancel my subscription" tohello@bioteine.comWe'll sort it within 24 hours. Guaranteed.
Geld-terug-garantie:not happy with your first delivery? Email us within 60 days and you'll get your money back. No questions, no return costs. This is your safety net.
Welke betaalmethodes accepteren we?
All payments go through Shopify Payments. The same infrastructure used by major DTC brands worldwide. Secure, fast, EU-compliant (PSD2, 3-D Secure).
Eenmalige aankopen
- iDEALdirect from your bank (NL)
- Bancontactdirect from your bank (BE)
- Creditcard Visa, Mastercard, Amex
- Apple Pay / Google Pay sneller checken op mobiel
- PayPalfor those who prefer to pay via PayPal balance
- Klarna achteraf betalen of in 3 termijnen (€35 - €1.500)
- SOFORTdirect from your bank (DE)
Abonnementen (terugkerend)
- CreditcardVisa, Mastercard, Amex (the standard for subscriptions)
- SEPA automatische incassodirectly from your bank account, European
- iDEAL via Mollie/Shopify Subscriptionsonly available in NL, uses iDEAL first time and then SEPA for subsequent deliveries
Voor abonnementen vragen we een betaalmethode die we kunnen herhalen. Eenmalige iDEAL- of Bancontact-betalingen werken hier technisch niet voor. Creditcard of SEPA is daarom de standaard. Je gegevens worden veilig opgeslagen door Shopify's betalingsverwerker (PSD2 + 3-D Secure compliant), niet door ons.
Veelgestelde vragen
What's the minimum number of deliveries?
None. With other brands you sometimes see "minimum 3 boxes" or "12-month contract". Not with us. You can cancel after your first delivery and keep everything you've received.
Kan ik de hoeveelheid per levering aanpassen?
Ja. In je account zie je per abonnement het aantal. Verhoog of verlaag wanneer je wilt. Wijzigingen gelden vanaf je volgende levering. Vergeet niet 7+ dagen voor de volgende verstuurdatum aan te passen, anders gaat de huidige uit zoals afgesproken.
What if my credit card expires?
We sturen je 3 dagen vóór je volgende levering een herinnering. Update je betaalgegevens in je account (1 minuut). Als je geen geldige betaalmethode hebt op de verstuurdatum proberen we het 3 dagen later nog eens; lukt het dan nog niet, dan pauzeren we je abonnement automatisch. Zonder kosten of incassobureau.
Can I skip a delivery once without cancelling my subscription?
Yes, that's called "Skip" in your account. 1 click, no costs. Your next delivery shifts to the following cycle.
Kan ik pauzeren als ik op vakantie ben?
Yes, choose "Pause for 30/60/90 days" in your account. The pause takes effect immediately and ends automatically. You don't need to do anything to restart.
What if the courier can't deliver?
Onze pakketten passen door de meeste brievenbussen (kleine startpakketten) of worden bij een buur afgegeven (grote). Niet thuis op het juiste moment? PostNL/DHL probeert het de volgende werkdag opnieuw of zet 'm bij een ophaalpunt. Geen extra kosten.
Does a subscription cost extra compared to a one-off purchase?
No. It's cheaper. You get 10-15% discount on the product price in exchange for the planning it gives us. Shipping is the same rate (free from €45). No subscription fees, no "service fee", no hidden costs.
Switching between products. For example, from bars to shakes?
Yes. Open your subscription in your account → "Change product" → pick another product from the catalogue. The change takes effect from your next delivery. No change fees.
What about VAT and invoicing?
VAT is included in every price you see (Netherlands 9% on food items, 21% on non-food supplements). You'll automatically receive an invoice by email after each delivery. Handy if you're buying for business.
What if I don't want emails about the coach and tips?
In elke mail staat onderaan een "Uitschrijven" link. Daarmee stop je de marketing- en coach-mails, maar je blijft wel de transactionele mails ontvangen (bevestiging, levering, factuur). Je abonnement blijft gewoon doorgaan. Alleen de mails over begeleiding gaan dan uit.
Klaar om te starten?
The phase test takes 2 minutes. After that you get personal advice plus your free coach.