How can we help you?

If you place your order before 3.00 pm on a working day, your parcel will be dispatched the same day. In the Netherlands and Belgium, your order will usually arrive the next working day. Delivery to Germany takes 2 working days.

The Netherlands & Belgium: €3.95, and free on orders of €45 or more. Germany: €5.95, and free on orders of €60 or more.

We currently deliver to the Netherlands, Belgium and Germany.

Yes. As soon as your parcel has been dispatched, you’ll receive an email with a track-and-trace link, so you can see exactly where it is.

You can return unopened products within 30 days for a full refund.

What if you don’t like a product after all? Then you’ll get your money back, no fuss. We want you to be happy with what you buy.

Please send an email to hello@bioteine.com with your order number. You will then receive a return label and further instructions.

The system guides you step by step. Phase 1 is strictly high-protein to give you a powerful start. Phase 2 combines protein products with normal meals. Phase 3 is the transition back to a normal diet. Phase 4 is the lifestyle phase to help you maintain your results.

Take the free 2-minute phase test. Based on your goal, weight and habits, you’ll immediately receive personalised advice on which phase suits you best.

It varies from person to person. Phase 1 usually lasts 1 to 2 weeks, phase 2 a few weeks, and phase 3 about a month. Phase 4 is an ongoing process, as a healthy habit.

Our products have been developed in collaboration with dietitians and comply with EU nutritional standards. Phase 1 is intended for a short, intensive period. Do you have a medical condition (such as pregnancy, type 1 diabetes or kidney problems)? If so, please consult your doctor or dietitian first.

An online support system that adapts to your needs: you’ll receive a short weekly check-in, product recommendations tailored to your stage of the journey, and practical tips if you get stuck.

No. The phase test, your personalised recommendation and the weekly support are free of charge. You just need a (free) account so that we can track your progress.

Take the phase test and create an account. After that, the guidance will start automatically.

Our products are low in sugar, and many of them are sugar-free. The exact nutritional values are shown on each product.

We don’t use any artificial sweeteners and our labels are clear, so you know exactly what you’re consuming.

Yes. Use the ‘Diet’ filter on the collection page to quickly find vegan and plant-based products.

On average, our shakes contain 20 to 25 grams of protein per serving and are low in sugar. The exact figures are listed on each product page.

Put 1 serving of powder and about 200 ml of cold milk or water into a shaker, shake well and drink straight away. For extra creaminess, use semi-skimmed or plant-based milk.

You can pay using iDEAL, Wero, Bancontact, Visa, Mastercard, PayPal and Klarna.

Yes. Our checkout process is fully secure and complies with European payment standards.

Yes, with Klarna you can pay afterwards or in instalments.