Withdraw from contract

Use this form to withdraw from your contract. No account is needed. After submitting you will receive a confirmation by email.

You can also still notify us of your withdrawal by email to hello@bioteine.com or by using the model withdrawal form. This form is an additional channel, not a replacement.

We will send the confirmation of your withdrawal to this address.

For example #B861234. You can find it in your order confirmation.

Scope of the withdrawal

Only tick this if you have a subscription. We will then also end the subscription contract, so no further deliveries follow.

Giving a reason is not required.

The controller for this processing is D-Line BV, trading as Bioteïne, Maasbreeseweg 22, 5981 NB Panningen, the Netherlands, hello@bioteine.com. We process the data in this form solely to handle, confirm and document your withdrawal. The legal basis is Article 6(1)(c) GDPR, compliance with a legal obligation. We retain your declaration for as long as statutory retention periods require. More information is available in our privacy policy.

What happens next

Your withdrawal takes effect the moment you send it. The statutory withdrawal period is 14 days from the day you, or a person you designated, received the last product of the order. On top of that, we give you 30 days to return unopened products.

Our products ship as small parcels. A return shipment typically costs a few euros.

Your costs depend on where the shipment is when your withdrawal reaches us.
Moment of your withdrawal What happens Your costs
Before dispatch We cancel the order before it leaves the warehouse. None. You receive a full refund including delivery costs.
After dispatch, parcel in transit Accept the parcel and return the unopened products to us. You bear the direct cost of the return shipment.
After delivery Return the unopened products without undue delay and no later than 14 days after your declaration. You bear the direct cost of the return shipment.
Parcel refused or not collected The parcel automatically returns to us. This counts as a withdrawal. You bear the direct cost of the return shipment.

Sealed products

Our supplements and food products are sealed for health protection and hygiene reasons. As long as the seal is intact, the full right of withdrawal applies. If the seal was broken after delivery, the right of withdrawal expires for that product. If you withdraw from part of your order, please return only the unopened products.

Our taste guarantee is separate from this: if a product does not taste as expected, report it within 30 days via hello@bioteine.com, even if it has been opened.

Subscriptions

If you withdraw from a subscription order, we will, at your request, also end the subscription contract so that no further deliveries or charges follow. Tick the subscription box in the form for this. You can also pause, skip or cancel your subscription yourself at any time via your account.

Refund

  • We refund the purchase price and the outbound delivery costs.
  • If you chose a faster delivery method, we refund the cost of the cheapest standard delivery.
  • The refund follows within 14 days of receiving your withdrawal declaration, via the same payment method.
  • We may withhold the refund until we have received the products back or you have provided proof of their return shipment.
  • We may deduct an amount for diminished value resulting from handling beyond what was necessary to assess the products.

Return address

D-Line BV (Bioteïne)
Maasbreeseweg 22
5981 NB Panningen
The Netherlands

hello@bioteine.com
Chamber of Commerce number 12062348

You do not need prior approval or a return number. It is sufficient to dispatch the products within 14 days of your declaration. Keep the proof of postage.

The model withdrawal form can be found in our return and withdrawal policy.